Hotel regulations & cancellations

ARRIVAL AND DEPARTURE

Arrival from 2:00p.m., departure by 11:00 a.m.

Your package deal starts from 2:00 p.m. with the option of using the swimming area and moving into your room/suite. When you depart at 11:00 a.m. our hotel services finish.
Should you arrive after 6:00 p.m. we would kindly ask to please let us know. Please note that in the event of late arrival or early departure, the amount of your package will be charged in full.

CANCELLATION CONDITIONS

  • up to 3 weeks before your booked date there is no charge.
  • 2 weeks in advance, 50% of the total amount is charged
  • From 1 week to 0 days before, 100% of the total amount is charged

To avoid having to pay cancellation costs we recommend that you take out European hotel cancellation insurance. European travel insurance - Trust us with your Austrian holiday. Just calculate our premium and book.

TERMS OF PAYMENT

You can pay your room bill in cash, by ATM/EC card, Visa- or Mastercard.
Our packages can be paid either in cash or by ATM/EC card, no credit cards, thank you! Alternatively you can pay via bank transfer to our account.

You are welcome to transfer a part of the amount to our account before departure or - if required - to transfer the deposit agreed with us to our account:

Sparkasse Bad Ischl AG - Branch Strobl
IBAN. AT3220314010000479 AT322031401000000479
BIC: SKBIAT 21xxx

After receipt of the bank transfer you will automatically receive a confirmation of receipt from us! All taxes and duties included.

Dogs on request! - For a fee!