Hotel regulations & cancellations


Arrival from 2:00p.m., departure by 11:00 a.m.

Your package deal starts from 2:00 p.m. with the option of using the swimming area and moving into your room/suite. When you depart at 11:00 a.m. our hotel services finish.
Should you arrive after 6:00 p.m. we would kindly ask to please let us know. Please note that in the event of late arrival or early departure, the amount of your package will be charged in full.


  • up to 3 weeks before your booked date there is no charge.
  • 2 weeks in advance, 50% of the total amount is charged
  • From 1 week to 0 days before, 100% of the total amount is charged

To avoid having to pay cancellation costs we recommend that you take out European hotel cancellation insurance. European travel insurance - Trust us with your Austrian holiday. Just calculate our premium and book.


You can pay your room bill in cash, by ATM/EC card, Visa- or Mastercard.
Our packages can be paid either in cash or by ATM/EC card, no credit cards, thank you! Alternatively you can pay via bank transfer to our account.

You are welcome to transfer a part of the amount to our account before departure or - if required - to transfer the deposit agreed with us to our account:

Sparkasse Bad Ischl AG - Branch Strobl
IBAN. AT3220314010000479 AT322031401000000479

After receipt of the bank transfer you will automatically receive a confirmation of receipt from us! All taxes and duties included.

Dogs on request! - For a fee!