Terms & Conditions

Arrival and Departure

Arrival from 2:00 p.m. possible, departure by 11:00 a.m.. Your package begins from 2:00 p.m. with the option of using the bathing area and moving into your room/suite.

Upon departure at 11:00 a.m. our hotel services finish. Should you want to use our bathing area until a later point in time, we offer a special price of Euro 7.50 for 3.5 hours.

Please let us know if you will not be arriving until after 6:00 p.m. Please note that in the event of later arrival, and early departure, the full amount will be charged.

Cancellation conditions

  • Up to 3 weeks before the booking date there are no charges.
  • 2 weeks before: 50% of the full amount,
  • From 1 week to 0 days before 100%

of the full amount.

In order to avoid cancellation fees we recommend that you take out European hotel cancellation insurance.

European travel insurance  -Place your trust in us for your holiday in Austria. It’s very easy to calculate a premium and make a booking.

Payment arrangements

Bills for rooms can be paid in cash (Euro and foreign currency at the respective rate for the day). Cash machine card (PIN code) or Visa, Master card and Diners club card can also be used. We do however NOT ACCEPT credit cards for the following services: FOR ARRANGEMENTBUCHUNGEN, PAKETEN, OFFERS, AGREED SPECIAL PRICES, GROUP BOOKINGS, SEMINAR ARRANGEMENTS, GIFTS SUCH AS JAMS etc.

Also applicable to our offers: White Weeks, offer for short-breaks, indulgence days, offer week 7 = 6 and other offers we have given at short notice.

You may transfer a deposit to us beforehand, or a payment agreed with us – if required – to our account:

Sparkasse Bad Ischl AG – Strobl branch
Account No.: 1000 000 479
Bank Code: 20314

International bank details for fee-exempt transfer from abroad:

IBAN: AT322031401000000479
BIC: SKBIAT 21xxx

Upon receipt of the transfer you will automatically receive an acknowledgement of receipt from us! Includes all taxes and charges

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